أثر خصائص المنظمة المتعلمة في تحقيق التميز المؤسسي

النسور, أسماء (2010) أثر خصائص المنظمة المتعلمة في تحقيق التميز المؤسسي. Masters thesis, جامعة الشرق الاوسط.

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Abstract

This study aimed at revealing the impact of intangible Learning Organization Characteristics (Continuous Learning; Dialogue; Team Work; Empowerment and Communication) in achieveing Organizational Excellence (Leadership; Human Resource; Process; Knowledge and Financial Excellence). In order to achieve the objective of the study, the researcher designed a questionnaire consisting of (50) paragraphs to gather the primary information from study sample. The statistical package for social sciences (SPSS) Programming was used to analyze, examine the hypotheses. The study sample consisted of (194) of the Ministry employees campaign Bachelor and above. The study used many statistical methods such as simple and multi regression to achieve study objectives. After executing the analysis to study hypotheses; the sudy concluded that: i. The Ministry of Higher Education in Jordan owns the learning Organization characteristics at level (0.05). ii. There is a significant statistical impact to learning Organization characteristics on Achieveing Organizational Excellence in Jordanian Ministry of Higher Education at level (0.05). iii. There is a significant statistical impact to learning Organization characteristics (Dialogue; Team Work; Empowerment and Communication) on Achieveing Organizational Excellence (Leadership; Human Resource; Process; and Financial Excellence) in Jordanian Ministry of Higher Education at level (0.05). iv. There is a significant statistical impact to learning Organization characteristics (Continuous Learning, Dialogue; Team Work; Empowerment and Communication) on Achieveing Organizational Excellence (Knowledge) in Jordanian Ministry of Higher Education at level (0.05). According to the findings of the study, the researcher list bellows the most important are recommendations: 1. Commitment of the Ministry of Higher Education and Scientific Research of Jordan to promote the process of continuous interaction with the beneficiary groups and to achieve satisfaction by introducing the draft programs and SMS services. 2. Improve the operations of the Ministry of Higher Education and Scientific Research of Jordan through adoption TQM and re-engineering business processes; and the competition based on operations.

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