أثر ممارسات إدارة الموارد البشرية في القدرات التنظيمية - دراسة تطبيقية في البنوك التجارية الاردنية -

الراوي, فاطمة قيس (2017) أثر ممارسات إدارة الموارد البشرية في القدرات التنظيمية - دراسة تطبيقية في البنوك التجارية الاردنية -. Masters thesis, جامعة الشرق الاوسط.

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Abstract

This study aimed at the demonstrating of the impact of practices by the human resources Management on the organizational capabilities – An applied study on Jordanian commercial banks. This study is considered descriptive causal-effect study, the data has been collected via the questionnaire that has been set on the basis of previous studies and developed by the referee commission. When 200 questionnaires were distributed among 9 commercial banks each bank has recieved 22 questionnaires. And after retrieving the questionnaires, 8 of them have been exempted for invalidity as far as statistic analysis is concerned. The final sample has represented 192 acting employees of senior and medium administrations, that represent 96% of the principal sample, and after making sure of the normal distribution validity, reliability, and correlation, multiple regression analysis was used to examine the hypotheses. The results of the study has shown that the practices of the human resources Management at the Jordanian commercial banks are medium level. Coming at the top of the list, the sector of benefits and compensations which is a high level, in addition the results have shown that the organizational capabilities (organizational learning, organizational innovation and organizational flexibility) at the Jordanian commercial banks enjoy a medium level, at the top of which came the sectors of the organizational capabilities related to flexibility and learning) of a medium level. Finally, this study came up with the recommendation that the Jordanian commercial banks should reinforce the care for all the practices of the Human Resources Management and Organizational Capabilities combined, for, this have an obvious impact on the performance of the employees and their productivity. Key Words: Human Resources Practices, Organizational Capabilities, Jordanian Commercial Banks

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