أثر إدارة الجودة الشاملة على إدارة سلسة التوريذ الالكترونية دراسة ميذانية في مصانع الادوية الاردنية The Impact of Total Quality Management on Electronic Supply Chain Management: A Field Study in the Jordanian Pharmaceutical Industry

الذهبي, احمد (2017) أثر إدارة الجودة الشاملة على إدارة سلسة التوريذ الالكترونية دراسة ميذانية في مصانع الادوية الاردنية The Impact of Total Quality Management on Electronic Supply Chain Management: A Field Study in the Jordanian Pharmaceutical Industry. Masters thesis, جامعة الشرق الاوسط.

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Abstract

The study aimed to identify the impact of Total Qualuty Manahment on of the electronic supply chain management A Field Study in the Jordanian Pharmaceutical Industry. This study was conducted in an attempt to find solutions to the problem of weakness of TQM which affects in one way or another management of the electronic supply chain. (87) respons collected the data through a questionnaire developed for this purpose after they were subjected to tests of honesty and stability, and analyzed the data using the means of descriptive statistics by adopting the statistical packages of social sciences (spss). The study came out with a number of results, the most important of which was a statistically significant effect of the dimensions of total quality management on the management of the electronic supply chain. The study ended with a series of recommendations, the most important of which are: The need for attention by the senior management to spread the culture of quality among employees and through the policies and procedures followed in the plant. Work on training programs that promote the culture of total quality among workers. Keywords: Total Quality Management, Electronic Supply Chain Management, Jordanian Pharmaceutical Factories

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