استراتيجية التزود الخارجي في التوظيف و أثرها على األداء التشغيلي دراسة ميدانية على فنادق الخمس نجوم في مدينة عمان

النفري, رامي خالد السيد (2019) استراتيجية التزود الخارجي في التوظيف و أثرها على األداء التشغيلي دراسة ميدانية على فنادق الخمس نجوم في مدينة عمان. Masters thesis, جامعة الشرق الاوسط.

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Abstract

The study aimed to investigate the impact of Outsourcing Strategy in Hiring on Operational Performance at five – star Hotels in Amman City. The study population included all HR managers, heads of hiring and staff working in five star hotels in Amman. The study sample included HR managers, heads of the hiring and staff working of the five-star hotels in Amman whom were randomly selected totalling (95) individuals. The questionnaire was used as a key tool for gathering information. To achieve the study objectives the study used descriptive analytical method through many statistical tools, most notably multiple regression analysis. The study reached a number of results namely: there is a significant impact of Outsourcing Strategy in Hiring (Outsourcing cost in Hiring, Outsourcing quality in Hiring and Experience enhancement) on Operational Performance at five – star Hotels in Amman City at level (  0.05). There is a significant impact of Outsourcing Strategy in Hiring (Outsourcing quality in Hiring and Experience enhancement) on delivery at five – star Hotels in Amman City at level (  0.05). There is a significant impact of Outsourcing Strategy in Hiring (Outsourcing cost in Hiring, Outsourcing quality in Hiring and Experience enhancement) on ع productivity at five – star Hotels in Amman City at level (  0.05). There is a significant impact of Outsourcing Strategy in Hiring (Outsourcing quality in Hiring and Experience enhancement) on service at five – star Hotels in Amman City at level (  0.05). The study recommends that the need for five-star hotels in Amman to consider the outsourcing in hiring from a strategic perspective requires the implementation of a plan with measured objectives. Increase and expand the interest of the five star hotels in Amman city by providing Outsourcing Strategy in Hiring to meet the need of these hotels of human resources skilled and efficient. Keywords: Outsourcing, Hiring, Operational Performance, Five Star Hotels

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