The Impact of Total Just In Time on Services Quality of Private Hospitals أثر التزويد االني في جودة خدمات المستشفيات الخاصة

الحمارنه, غسان يحيى (2019) The Impact of Total Just In Time on Services Quality of Private Hospitals أثر التزويد االني في جودة خدمات المستشفيات الخاصة. Masters thesis, جامعة الشرق الاوسط.

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Abstract

The purpose of the current study is to investigate the effect of Total JIT on service quality of private hospitals in Jordan. The study covered 10 hospital working in this field. Data collected by questionnaire from 120 out of 150 managers. After confirming normality, validity, reliability and relationships between variables, multiple regressions conducted to test hypothesis. Results show that the Total Just in Time sub-variables are highly implemented, JIT customer has rated the highest, followed by JIT operation and finally, JIT supplier. Service quality dimensions are also highly implemented, while tangibility has highest implementation, followed by assurance, then empathy, responsiveness and reliability, respectively. Moreover, there is relationships among total JIT sub-variables are strong, and the relationships among service quality dimensions are strong. The relationships between total JIT sub-variables and service quality dimensions are strong. Finally, the relationship between total JIT and total service quality is very strong. Results show that all Total JIT sub-variables have an effect on service quality of private hospitals in Jordan. The JIT customer was holding the highest effect, followed by JIT Operation variable, then JIT supplier. The study recommends adopting Total JIT in all service industries because it affects service quality. Keywords: Total JIT, service quality, private hospitals in Jordan

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