The Effect of Intellectual Capital on Quality of Decision Making Process at Jordanian Commercial Banks. أثر رأس المال الفكري في جودة عملية صنع القرار في البنوك التجارية الاردنية

الشرايعة, قصي مخلد (2019) The Effect of Intellectual Capital on Quality of Decision Making Process at Jordanian Commercial Banks. أثر رأس المال الفكري في جودة عملية صنع القرار في البنوك التجارية الاردنية. Masters thesis, جامعة الشرق الاوسط.

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Abstract

Purpose: The purpose of the current study is to investigate the effect of intellectual capital on quality of decision-making process at Jordanian commercial banks. Design/methodology/approach: This study considered as a descriptive analytical, study as well as, cause/effect study. The data collected from 100 managers working at 12 commercial banks. After confirming normality, validity and reliability of the tool, the descriptive analysis used to describe the responses, then correlation between variables was carried out, and finally multiple regressions used to test the hypothesis. Findings: The result of the study shows that the respondents agree on medium to high implementation of intellectual capital sub-variables. Moreover, result shows that the respondents agree on medium to high implementation of quality of decision-making process. Result also shows the relationship between intellectual capital and quality of decision-making process is very strong. Finally, result shows that intellectual capital sub-variables affect the quality of decision-making process, where structural capital was having the highest effect, followed by customer capital and finally, human capital. Limitations/Recommendations: This study is directed towards commercial banks in Amman-Jordan. Generalizing the result of this study to other industries and/or countries is questionable. Therefore, further studies on other industries in Jordan and in other countries are required to be able to generalize the results of this study. Practical Implications: Managers should consider the three intellectual capital subvariables together during strategy development, as well as, during daily practices, because they are related to each other. Kay Words: Intellectual Capital, Quality of Decision-Making Process, Jordanian Commercial Banks.

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