The Impact of Enterprise Resource Planning (ERP) System Usage on Supply Chain Integration at Jordanian Pharmaceutical Manufacturing Organizations in Amman أثر استخدام نظام تخطيط موارد المؤسسات على تكامل سلسلة التوريد في شركات صناعة الادوية الاردنية في عمان

صندوقة, سمر أحمد سالمة (2020) The Impact of Enterprise Resource Planning (ERP) System Usage on Supply Chain Integration at Jordanian Pharmaceutical Manufacturing Organizations in Amman أثر استخدام نظام تخطيط موارد المؤسسات على تكامل سلسلة التوريد في شركات صناعة الادوية الاردنية في عمان. Masters thesis, جامعة الشرق الاوسط.

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Abstract

Purpose: This study aims to investigate the impact of (ERP) system usage on supply chain integration at Jordanian pharmaceutical manufacturing organizations in Amman. Methodology: To realize the purpose, this study has used the descriptive and cause-effect method. The study population consisted of managers who are working at the three levels of management at Jordanian pharmaceutical manufacturing organizations (JPMOs) totaling (350) managers. Participants in the study were chosen randomly to form a sample size of (183) managers who are working at the different JPMOs’ functions, which including the human resource dept., customer relationships dept., financial dept., inventory dept., production dept., operations and quality dept., also supply chain dept. After confirming the normality, validity, and reliability of the study tool, then a descriptive analysis carried out, and the correlation between variables checked. Finally, the impact of ERP system has tested by multiple regressions. Findings: The most important results that were reached in this study were: ERP system affects supply chain integration in JPMOs. ERP system affects integration with suppliers in JPMOs. ERP system affects internal processes integration in (JPMOs). ERP system affects integration with customer in (JPMOs). Recommendations: The results of the study lead to the recommendation that JPMOs must invest in consolidating their relations with suppliers through a comprehensive integration and partnership. In addition, JPMOs’ management is recommended to pay higher attention to the development processes of supply chain integration skills, which will be reflected in maximizing the supply chain management performance. Keywords: ERP System, Supply Chain Integration, Jordanian Pharmaceutical Manufacturing Organizations (JPMOs).

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