The Impact of Just in Time Practices on Operational Performance of Fast Food Restaurants in Jordan أثر ممارسات الانتاج اآلني على الاداء التشغيلي في مطاعم الوجبات السريعة في الاردن

الجنابي, شهد غازي (2020) The Impact of Just in Time Practices on Operational Performance of Fast Food Restaurants in Jordan أثر ممارسات الانتاج اآلني على الاداء التشغيلي في مطاعم الوجبات السريعة في الاردن. Masters thesis, جامعة الشرق الاوسط.

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Abstract

The purpose of this study is to investigate the impact of JIT practices on Operational Performance in Fast Food Local Restaurants in Jordan. The study covered 43 companies working in this field. Data collected by questionnaire from participation in this study were chosen randomly to form a sample size of 101 out 120 mangers, workers and supervisors. After confirming normality, validity, reliability and relationships between variables, multiple regressions conducted to test hypothesis. The most important results that were reached in this study: The JIT practices impact operational performance in local fast food restaurants. JIT selling has rated the highest, followed by JIT operation and finally, JIT purchasing. Operational performance dimensions are also highly implemented, where delivery the highest, then cost and last quality. Moreover, there are strong relationships among JIT practices sub-variables, and the relationships among operational performance dimensions are also strong. At last, the relationship between all JIT practices and all operational performance are very strong. The study recommends the managers to be more attention to quality and try to improve it. In addition, managers of local fast food restaurants should provide training courses to increase the benefits of JIT and to optimize the operational performance. Keywords: JIT practices, Operational Performance, Local Fast Food Companies in Jordan.

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