Customer Satisfaction with internet banking web Site (Case study on the Arab Bank)

Khanfar, Khalid and Rashed, Abdallah and Elzamly, Abdelrafe and Elmasri, Abed Elbaset (2006) Customer Satisfaction with internet banking web Site (Case study on the Arab Bank). In: the 4th International Multiconference on Computer Science and Information Technology, Applied Science Private University, Amman, Jordan.

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Abstract

Despite the large improvement in internet banking web site in the world, many obstacles are still affecting the promotion of this idea in Arab banks. Our research was conducted on the customer satisfaction with internet banking web site for the Arab Bank. The covered factors in this paper were: customer support, security, ease of use, digital products/services, transaction and payment, information content, and innovation. In this paper, we have used Cronbach Alpha, Spearman- Broun, Guttman Coefficients, regression techniques, correlations, T-test and F-test.

Item Type: Conference or Workshop Item (Paper)
Subjects: T Technology > T Technology (General)
Divisions: Faculty of Engineering, Science and Mathematics > School of Electronics and Computer Science
Depositing User: Dr. Abdelrafe Elzamly
Date Deposited: 25 Mar 2018 17:01
Last Modified: 25 Mar 2018 17:01
URI: http://scholar.alaqsa.edu.ps/id/eprint/455

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