The Impact of Supply Chain Activation on Service Quality in Jordanian Telecommunication Companies أثر تفعيل سلسلة التوريد على جودة الخدمة في شركات الاتصال الاردنية

حمايدة, محمد (2018) The Impact of Supply Chain Activation on Service Quality in Jordanian Telecommunication Companies أثر تفعيل سلسلة التوريد على جودة الخدمة في شركات الاتصال الاردنية. Masters thesis, جامعة الشرق الاوسط.

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Abstract

This study aimed to investigate the impact of the Supply Chain Activation on Service Quality. The study domain consisted of the three existing Jordanian telecommunications companies (Orange, Umniah and Zain). This study used descriptive as well as cause/effect. Data collected from Jordanian telecommunications companies (Orange, Umniah and Zain) by means of questionnaire. The questionnaire was distributed to 781, and just 714 were suitable for further analysis. After confirming normality, validity, and reliability of the tool, correlation between variables was conducted, and then hypothesis was tested by using multiple regressions. The results show that Supply Chain Activation is implementing moderate, while the Service Quality is implementing highly in companies. And there are strong relationships between Supply Chain and Service Quality variables. The results also show that of multiple regressions show that there is a significant effect of Supply Chain on Service Quality of telecommunication companies in Jordan. Finally, the study recommends making other studies of the same variables in industrial companies in Jordan. Key Words: Supply Chain, Service Quality, Telecommunication Companies.

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