The Role of E-Business Adoption and Business Process Reengineering: Impact on Competitive Advantage in Private Hospitals in Amman دور تبني الاعمال الالكترونية وإعادة هندسة الاعمال في التأثير على الميزة التنافسية في المستشفيات الخاصة في عمان

حميدي, تمارا مصطفى (2018) The Role of E-Business Adoption and Business Process Reengineering: Impact on Competitive Advantage in Private Hospitals in Amman دور تبني الاعمال الالكترونية وإعادة هندسة الاعمال في التأثير على الميزة التنافسية في المستشفيات الخاصة في عمان. Masters thesis, جامعة الشرق الاوسط.

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Abstract

This study aims to present theoretical models which investigate the impact of EBusiness on Competitive Advantage taking into account the role of Business Process Reengineering (BPR), the study was conducted in five private hospitals in Amman, The researcher used the exploratory factor analysis in the first phase of the analysis. A total of 50 questionnaires were distributed and considered for pilot testing. In the second phase, confirmatory factor analysis was conducted to validate the measurement scale. The researcher distribute 250 questionnaires, a total number of 120 questionnaires were used to validate the measurement scale. Then the researcher used structural equation modeling SEM to examine the relationship between the dimensions of the study to measure the impact of E-Business on Competitive Advantage, and to measure the mediating effect of Business Process Reengineering. The study presents recommendations for managers in private hospitals in Amman that may be helpful for them in order to make a full use of the E-Business and to achieve Competitive Advantage. It recommends that private hospitals in Amman need to focus on E-Business activities in order to improve the quality of their services and provide training courses for staff members who work in hospitals to train and prepare them to the new systems, procedures and tasks. Key words: E-Business, Business Process Reengineering, Competitive Advantage.

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