The Impact of Knowledge Leakage Management on Innovative Performance: Field Studying Commercial Banks in Amman أثر إدارة تسرب المعرفة على الاداء الابداعي: دراسة ميدانية في البنوك التجارية في عمان

حسن, أحلام يوسف (2018) The Impact of Knowledge Leakage Management on Innovative Performance: Field Studying Commercial Banks in Amman أثر إدارة تسرب المعرفة على الاداء الابداعي: دراسة ميدانية في البنوك التجارية في عمان. Masters thesis, جامعة الشرق الاوسط.

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Abstract

The study aims to investigate the impact of knowledge leakage management on innovative performance in commercial banks in Amman, Jordan. The data have been collected by using the questionnaire, which distributed to managers and head of departments working at (21) commercial banks in Amman. Out of (385) collected questionnaires, (379) were valid for statistical analysis, and (6) questionnaires were discarded due to large missing data. In addition, the study used the Statistical Package for Social Science (SPSS) for descriptive statistics. After confirming normality, validity, reliability and relationships between variables, multiple regressions conducted to test hypothesis. The results show that there is an agreement on high implementation of knowledge leakage management sub-variables and innovative performance among commercial banks in Amman. Additionally, there are relationships among knowledge leakage management sub-variables, as well as the relationships among innovative performance dimensions. Furthermore, there are relationships between knowledge leakage management sub-variables and innovative performance dimensions. Finally, there is relationship between knowledge leakage management and innovative performance. Results show that all knowledge leakage management sub-variables have effect on innovative performance at commercial banks in Amman. The dynamic capability was holding the highest effect, followed by technological knowledge variable, then knowledge leakage. The study recommends adopting knowledge leakage management in all industries, because it affects innovative performance. Finally, the study recommends the management of commercial banks to develop appropriate solutions to avoid the risk of weaken performance caused by knowledge leakage and to provide more efforts to investigate the areas of the leakage in order to be effectively managed. Keywords: Management of Knowledge Leakage; Innovative Performance; Commercial Banks in Amman, Jordan.

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