The Effect of Total Quality Management Practices on Competitive Priorities of Telecommunication Companies in Qatar أثر ممارسات إدارة الجودة الشاملة في الاولويات التنافسية لشركات الاتصالات في قطر

العون, نايف يوسف (2018) The Effect of Total Quality Management Practices on Competitive Priorities of Telecommunication Companies in Qatar أثر ممارسات إدارة الجودة الشاملة في الاولويات التنافسية لشركات الاتصالات في قطر. Masters thesis, جامعة الشرق الاوسط.

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Abstract

The study aimed to investigating the effect of Total Quality Management (TQM) practices on competitive priorities of Qatari Telecommunication companies. This study used descriptive as well as cause/effect. Data collected from Qatari Telecommunication Companies (Ooredoo and Vodafone) by means of questionnaire during December 2017. The questionnaire was distributed to 150 out of 180 managers and supervisors, only 125 questionnaires were obtained, and just 119 were suitable for further analysis. After confirming normality, validity, and reliability of the tool, correlation between variables was conducted, and then hypothesis was tested by using multiple regressions. The results show that both companies are highly implementing TQM and competitive priorities variables, and there are strong relationships between TQM and competitive priorities variables. The results of multiple regressions show that there is a significant effect of TQM on competitive priorities of Telecommunication companies in Qatar. The results also show that employee empowerment, reward, recognition, and customer focus have positive significant effect on competitive priorities of Telecommunication companies in Qatar. However, top management commitment, employee training, employee involvement and continuous improvement do not show significant effect on competitive priorities of Telecommunication companies in Qatar. Finally, the study recommends further testing of hypothesis on same industry in other countries, especially Arab countries and other industries to test the validity of results. Key Words: Total Quality Management (TQM) Practices, Competitive Priorities, Telecommunication Companies, Qatar.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: أ. طارق زياد عبد حنونة
Date Deposited: 01 Mar 2021 11:23
Last Modified: 01 Mar 2021 11:23
URI: http://scholar.alaqsa.edu.ps/id/eprint/3632

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