أثر إستراتيجية علاقات العمل على سلوكيات التنمر في مكان العمل: الدور المعدل لممارسات الادارة بالتجوال دارسة ميدانية في فنادق الخمس نجوم في عمان

دمرجيان, سارين شانت خشادور (2018) أثر إستراتيجية علاقات العمل على سلوكيات التنمر في مكان العمل: الدور المعدل لممارسات الادارة بالتجوال دارسة ميدانية في فنادق الخمس نجوم في عمان. Masters thesis, جامعة الشرق الاوسط.

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Abstract

This study aimed to identify the impact of labor relations strategy on workplace bulling behaviors at workplace -management by wandering around as a moderatingvariable, at five-star hotels -Amman the population of the study comprised of (4980) individuals. A cluster sample consisted of (360) participants were selected from the first line that works in each hotel. A questionnaire-based on a survey was conducted to collect the required data. Total of (360) questionnaires were distributed to the study sample. Out of them, (310) questionnaires were completed and returned. The data were analyzed using a set of statistical methods such as Cronbach's alpha also a normality test, Standard deviation, confirmatory factor analysis as well as exploratory factor analysis,Multi- Regression and Hierarchical integration regression. ع The main findings of the study revealed that there is a statistically significant negative impact of labor relations strategy(approach “form”of relations, sense of relations, content of relations, processes of relations) on workplace bullying behaviors from the supervisor .On the other hand, the results showed that using management by wandering around practices will increase the communication between the managers and employees also the managers will be knowing the problems that face the employees and what is the core problems at every department and to work properly in order to solve it with smart way and increasing positive relations at workplace . Regarding the basis of the above-mentioned results, the researcher suggested that hotels must have required new ways to create positive strategies for labor relations.likewise, Hotels are issued to build aiming and active strategies , in order to enabling the above strategies to limit the bully attitudes at the employees workplace apart from the supervisors, in addition to enhancing the management by a widespread practices of the management by wandering around due to its impact of limiting the bullying attitudes of the supervisors ,also building a mutual relationships between the mangers and the agents as well as the exchange of experiences and opinions between them . And finally to solve the misunderstandings between them in a new active ways. Keywords: labor relations strategy, workplace bulling behaviors, management by wandering around, five-star hotels-Amman-.

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