The Impact of Social Intelligence on Organizational Conflict Management Strategies: A Field Study on Jordanian Telecommunication Companies أثر الذكاء االجتماعي في استراتيجيات إدارة الصراع التنظيمي: دراسة ميدانية في شركات االتصاالت األردنية

سرية, ريما سالم (2017) The Impact of Social Intelligence on Organizational Conflict Management Strategies: A Field Study on Jordanian Telecommunication Companies أثر الذكاء االجتماعي في استراتيجيات إدارة الصراع التنظيمي: دراسة ميدانية في شركات االتصاالت األردنية. Masters thesis, جامعة الشرق الاوسط.

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Abstract

This study aims to investigate the impact of social intelligence on organizational conflict management strategies of Jordanian telecommunication companies. In order to achieve the objectives of this study, the data were collected through answering questionnaires by using simple random for a sample whose size is 350 employees who are working at Jordanian telecommunication companies (Orange and Umniah). In addition, the researcher used the Statistical Package for Social Science (SPSS) version (21) for descriptive and analytical statistics. The study concluded that there is impact of social intelligence on organizational conflict management strategies in the Jordanian telecommunication companies. Moreover, the results show that there is a strong impact among social intelligence variables (organizational awareness, social skills, empathy, situational awareness, situational response) on organizational conflict management strategies (integrating, obliging, dominating, avoiding, compromising). This study recommends the organizations in Jordanian telecommunication sector (Orange and Umniah) to carry out of training to raise awareness of all employees in social intelligence. In addition, the organizations have to encourage employees to exchange experiences that will reduce the conflict among themselves. Finally, the study recommends studying the organizational conflict management strategies from other psychological entrances. Key words: Social Intelligence (SI), Organizational Conflict Management Strategies (OCMS), Jordanian telecommunication companies.

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