The impact of managerial competencies on thr business performance in the small business funded by Jordan River Foundation أثر الكفایات(الجدارات) الإداریة على أداء الأعمال في المشاریع الصغیرة التي تمولها مؤسسة نهر الأردن

الخطیب, لانا عمر (2017) The impact of managerial competencies on thr business performance in the small business funded by Jordan River Foundation أثر الكفایات(الجدارات) الإداریة على أداء الأعمال في المشاریع الصغیرة التي تمولها مؤسسة نهر الأردن. Masters thesis, جامعة الشرق الاوسط.

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Abstract

The study aimed to explain the impact of managerial competencies on the business performance in the small businesses funded by Jordan River Foundation. The study relied on the descriptive analytical method by returning the researcher to the books, sources and scientific journals related to the concept of managerial competencies and business performance. The comprehensive survay was used for a sample consists of 220 small businesses funded by Jordan River Foundation.where 220 questionnaire were distributed to the study population composed of the managers of these businesses, 180 questionnair with 93% were retrived and 4 questionnaires with 3% were excluded for their inability to analayze. So, 176 questionnair were adopted by using spss program for the statistical analysis, which includes paragraphs that reflect the study variables to reach the results of this study. The results of the study were the most important of which was the presence of a statistically significant impact at the level of (α ≤ 0.05) of administrative competencies through its variables (communication, planning and organization, planning, strategic thinking and scenario building, team work , customer focus) on the performance in small business funded by Jordan River Foundation. In addition to that, There is a statistically significant impact at the level of (α ≤0.05) for managerial competency by its elements (Planning and organizing, Customer XVII focus) on Sales performance in the small projects that funded by Jordanian river foundation. Also , There is a statistically significant effect at the level of (α ≤ 0.05) for managerial competency by its elements (communication, Customer focus) on customer satisfaction in the small projects that funded by Jordanian river foundation. In light of these results, the researcher recommended several recommendations. The most important ones was the increase of the awareness of department directors in the importance of the phases and trends of the term "managerial competencies". Key words: managerial competencies، business performance، small businesses، Jordan River Foundation.

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