The Impact of Knowledge Management Processes on Workforce Agility: An Empirical Investigation at Pharmaceutical Companies in Jordan أثر عمليات إدارة المعرفة في سرعة استجابة العاملين: دراسة ميدانية في شركات الادوية الاردنية

العدوان, زين سامي (2017) The Impact of Knowledge Management Processes on Workforce Agility: An Empirical Investigation at Pharmaceutical Companies in Jordan أثر عمليات إدارة المعرفة في سرعة استجابة العاملين: دراسة ميدانية في شركات الادوية الاردنية. Masters thesis, جامعة الشرق الاوسط.

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Abstract

This study aims to investigate the impact of knowledge management (KM) processes on the workforce agility at pharmaceutical companies in Jordan. The study used the quantitative method by collecting data via questionnaire. (250) questionnaires were distributed among managers and head of departments working at (11) pharmaceutical companies in Jordan that registered in Jordanian Association of Pharmaceutical Manufacturers (JAPM). Out of (250) questionnaires, (210) were retrieved, (10) questionnaire were discarded for large missing data. The study revealed that KM processes (creation, acquisition, sharing, and application) have significant impact on workforce agility (proactive, adaptive, and flexible). Finally, the study recommends that companies have to adopt top level management for KM processes companies should encourage them to apply KM processes through various training programs. Also, companies should prepared different training programmes for top level management to enhance their abilities, knowledge and skills. Keywords: Knowledge Management (KM), KM Processes, Agility, Workforce Agility, Pharmaceutical Companies.

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