واقع إدارة التميز في جامعة األقصى وسبل تطويرها في ضوء النموذج األوروبي لمتميز EFQM

سهمود, إيهاب عبد زبه (2013) واقع إدارة التميز في جامعة األقصى وسبل تطويرها في ضوء النموذج األوروبي لمتميز EFQM. Masters thesis, الاكاديمية.

Text 120110106.pdf Download (2MB)

Abstract

The study aims at finding out the reality of excellence management at Al-Aqsa University and its methods of development according to the European Foundation for Quality and Management EFQM. The study dealt with this subject from the perspectives of the holders of the supervisory positions: (members of the University Council, directors of circles and units, heads of departments academic/administrative) as a field study conducted in the academic year 2012-2013. The study adopted the descriptive analytical method, applied the census method for the study population including (116) items, and the questionnaires for collecting the fundamental data as the study instrument. The questionnaire distributed to all of the members of the study population with (98) questionnaires recaptured, and (5) questioners eliminated due to their incompatibility with the required conditions for answering the questionnaire; thus the number of questioners constituting the subject of the study was (93) questionnaires. The study has come to many conclusions , the most important of them was: The level of implementing Al-Aqsa University of the elements of excellence management representing by ( leadership, policies and strategies, employees (Human Resources), operations (procedures), partnerships and resources, satisfaction of the targeted group, employees' satisfaction , community service , fundamental performance results) in accordance with the European Foundation for Quality Management EFQM was less than (%60) as a hypothetical average for the study . The most important recommendations of the study were: -that the university leadership at AlAqsa University should raise the level of encouraging the employees in order to achieve the goals and objectives of the university and develop its activities as well through appreciating the ideas of the employees and the conductive contribution promoted by some of them and allocating enough time for listening to them and their problems.- It is better to be an increase in raise awareness of employees at the University of Al-Aqsa university systems first and foremost statute and by distributing them and hold workshops to clarify them. - preferably to focus on further encourage workers in the Al-Aqsa University to participate in their development plans and will enhance achieving the goals of the university and its strategy.

Actions (login required)

View Item