دور المعاملات الالكترونية في تطوير الاداء الاداري الحكومي دراسة حالة وزارة االتصاالت وتكنولوجيا المعلومات – قطاع غزة

حمادة, إسماعيل جمال (2014) دور المعاملات الالكترونية في تطوير الاداء الاداري الحكومي دراسة حالة وزارة االتصاالت وتكنولوجيا المعلومات – قطاع غزة. Masters thesis, الاكاديمية.

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Abstract

The main aim of this study is to find out the role that electronic transactions play in developing the governmental performance in different aspects: efficiency , effectiveness, transparency and service quality. It studies also the availability of the requirements of applying electronic transactions in the Ministry of Communication and Information Technology. The study also focuses on those obstacles and challenges that face the Ministry during applying the electronic transactions system. The analytical description method is applied so as to characterize the study and to realize its objectives besides analyzing its data and the relationship between its components and various points of views around. Furthermore, It describes the included transactions and their effects. Overall restriction method was used, by the researcher, owing to having a small study community as well as catching the beneficiaries easily. The questionnaire was filled by the 111-employee study community. The available necessary requirements for applying electronic transactions that are related to administrative requirements and technical framework in the Ministry are a major part of our study. The Ministry not only provides its services electronically, but also there is an active relationship between applied electronic transactions and the performance development due to supporting the transparency, efficiency as well as good quality of public services. Recommendations: The study conduces some recommendations that show a big need to: 1. Enhance employees skills and abilities towards applying Electronic Transactions system through a well-set training plan. 2. Use appropriate announcement mechanisms for Electronic Transactions through marketing mediums and advertising media. 3. Provide Electronic Transactions with e-payment service. 4. Provide employees with a manual regarding how to use Electronic Transactions system propery. 5. Support for a high level of security using suitable techniques.

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